Last Updated:
This Return Policy outlines the terms and conditions for returns and refunds of custom blinds and curtains purchased from Zorvexalvit, a custom window treatments manufacturer operating in the United States, serving customers in New York and throughout the US.
All window treatments from Zorvexalvit are custom-made to your specifications in the United States, including window measurements, fabric selection, and style preferences. Due to the personalized nature of our custom blinds and curtains, custom orders cannot be returned or refunded unless there is a manufacturing defect or error on our part. Each custom window treatment is manufactured specifically for your windows and cannot be resold to other customers.
If you receive a product with a manufacturing defect or if we made an error in production, please contact us within 14 days of delivery. We will:
We take great care in measuring your windows accurately during our in-home consultations in New York and other US locations. If you believe there was an error in our measurements that resulted in an ill-fitting custom blind or curtain, please contact us within 7 days of delivery. We will:
If your custom blinds or curtains arrive damaged due to shipping or handling during transit to your New York or other US location, please contact us immediately upon receipt. We will arrange for inspection of the damaged custom window treatment and either repair or replace the damaged item at no cost to you. All custom window treatments are manufactured in the United States and shipped with appropriate packaging to protect your custom blinds or curtains during transit.
Due to the custom nature of our products manufactured specifically for your windows in the United States, we cannot accept returns or provide refunds for change of mind, color preference changes, fabric selection changes, or style modifications after production has begun. Each custom blind or curtain is made to your exact specifications and cannot be resold. We encourage customers in New York and throughout the US to carefully review all fabric samples, style selections, and window measurements during the consultation and design phase before production begins.
When selecting fabrics and styles for your custom blinds and curtains, we provide samples and detailed information about each option. Once you have confirmed your fabric and style selections and production has begun in our US manufacturing facility, changes cannot be made. Custom window treatments are cut and sewn specifically for your order, making modifications impossible once production starts. Please ensure you are satisfied with your selections before confirming your order for custom blinds or curtains.
If a refund is approved for your custom window treatment order, it will be processed to the original method of payment within 10-14 business days in accordance with United States consumer protection laws. Refunds will not include shipping costs unless the return is due to our error in manufacturing or measurement for your custom blinds or curtains.
All custom blinds and curtains manufactured in the United States come with a warranty covering manufacturing defects. The warranty period and specific terms will be provided with your order confirmation. Warranty claims for custom window treatments must be made within the specified warranty period and are subject to verification of the defect in our US manufacturing process.
To initiate a return or discuss a potential issue with your custom blinds or curtains order, please contact our customer service team at our New York location:
Zorvexalvit
500 7th Ave, New York, NY 10018, United States
Phone: +12122228288
Email: info@zorvexalvit.world
Please have your order number ready when contacting us about a return or refund for your custom window treatments. Our team will review your case and work with you to resolve any issues with your custom blinds or curtains manufactured in our United States facility.
Custom blinds and curtains manufactured in our US facility are shipped to customers throughout the United States. Shipping times vary based on your location. For customers in New York and surrounding areas, delivery typically takes 3-5 business days after production completion. For customers in other US states, delivery may take 5-10 business days. All custom window treatments are carefully packaged to ensure safe delivery to your location.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the modified policy.
← Back to Home